To ship an item back to KIEU please:
Because you have enough to worry about right now…
KIEU is extending our return policy on orders placed in the months of March 2020 through November 2020. We will accept returns within 60 days for a full refund and within 90 days for an exchange. If your order was placed before the month of March 2020 you have 30 days to return for a full refund and 60 days for an exchange. Please feel free to reach out to our customer service team should you have any concerns around getting your return product back to us, we will be happy to help.
A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.
KIEU does not cover the cost of international returns. We recommend sending the merchandise back using the most cost effective shipping that is available to you that includes tracking.
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached.
Please try on over underwear for sanitary reasons. Do not remove protective slip.
Please be careful of makeup or deodorant rubbing off on the garment.
Items must be returned within 14 business days of delivery. Returns do take us 3-10 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.
We will accept back beauty products within 30 days provided that they are unused and unopened.
Shipping charges on expedited orders are not refundable.
If you return more than $2000 in a 12 month period you may be subject to a modified return policy. We will contact you if you are subject to the modified policy.
All bridal gowns may be returned within 30 days for a full refund or store credit. We cannot accept returns on any bridal gowns after 30 days. Bridal gowns must be unworn and unaltered, and all original tags must be attached.
Special orders of 3 or more dresses in one style will be final sale. If you are interested in a particular style, we encourage you to order an in-stock size in the style, if available, before special ordering.
During the Holiday season (Nov. 1st – Dec 25th), we will accept your return after 30 days so long as it is received by January 10th
If you receive an item that is damaged, please contact customer service immediately.
KIEU only carries merchandise that is authentic, first-run, and purchased directly from the designer. Please be aware that even such products are not entirely free of workmanship errors, including occasional missing threads and similar defects. Products subject to distressing as part of the styling are also subject to increased chance of defect and do tend to wear out faster than normal.
For international customers, we will reimburse return transport costs on items with major defects, but we will handle shipping reimbursement for minor defects such as missing threads on a case-by-case basis. In general, we will reimburse return shipping charges for minor defects a maximum of five times per year, per customer.
Many products, particularly those with distressed styling, do wear out or develop holes with regular wear-and-tear over time. KIEU warranties all products to be free of such problems for the first 90 days from the time of purchase, and will replace or refund your purchase in the event such a problem occurs. After 90 days, we will attempt to assist with repairs, including providing replacement hardware such as lost buttons or broken snaps to the extent these items or repair services are available from the designer, but we will not provide a complete replacement or refund for an unrepairable product after 90 days unless the designer is willing to replace or reimburse the product at this time.